We hope our clear returns policy will highlight our focus on customer service.
We rather hope more that you’ll love our products so much and that they will always be perfect, but just in case, here is our policy….
We aim to avoid confusion, to meet or exceed Australian Consumer Law (ACL), so we display our refund policy to inform our awesome customers, and so you have a clear understanding of our process in place to handle customers returning goods.
Under ACL, if a gift is being returned simply because a customer has changed their mind or a gift recipient doesn’t like the colour, refunding or exchanging the item is at our discretion.
Due to health concerns, we cannot safely offer ‘change of mind’ returns, as goods cannot safely be re-sold.
However, if the item is broken, unsafe or doesn’t do what it’s meant to do, we are more than happy to fulfil our obligation to refund, repair or exchange it.
The ACL has clear guidelines on guarantees, warranties and refund policies, should you wish to check your rights and the facts.
Here’s what you really need to know though:
If you really love a bit of detail or just for more information, see the Australian Competition and Consumer Commission’s Warranties and refunds – a guide for consumers and businesses.
Cloudi, John & the team
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